Am I alone in understanding that just because you CAN communicate something doesn't mean you SHOULD. The same technologies that will make us more productive can also have plenty of negative consequences.
http://online.wsj.com/article/SB10001424052748704896104575140361533549880.html?mod=WSJ_hps_sections_lifestyle
Absolutely Jason. Good link and question. Clearly, we are still at a very early stage of figuring out where the boundaries are. I think the Best Buy TwelpForce is a good example of how Twitter can be a productive tool for customer service.
ReplyDeleteSome more case studies are at http://business.twitter.com/twitter101/case_bestbuy>